FAQs 2018-03-27T19:50:00+00:00

Tablet Rentals FAQs

TABLET RENTALS FAQs – see how simple it is to work with us!

General FAQs

Delivery FAQs

Ordering Equipment FAQs

Payment FAQs

Office Opening Timing

We are open 5 days a week from 08.30 to 18.00, but we can also provide week-end deliveries for last minute urgent orders.
However, we can be contacted 7 days a week via telephone or email.

Please contact us on (0207) 683 0232, or by e-mail: info@tablet-rentals.co.uk

Our Return Drop off / Collection Address

If you wish to collect / drop off iPads in person, then our office is located at Tabernacle Court, 16 – 28 Tabernacle Street, London, EC2A 4DD. We are very close to Old Street, Moorgate underground stations and a short walking distance from Liverpool Street station.

Your iPads can be picked up Monday to Friday from 9am to 6pm. Please contact in advance should you wish to collect outside these hours.

When Does The Rental Period Start?

Rental is by the calendar day. The rental period begins when you receive the iPad in accordance with your order. The rental period is over when you send us by (DHL or other) evidence of the courier collection for delivery return.

The dispatch is not included in the calculation of the rent so you only pay for the calendar use of the iPad.

Example: let’s say you order an iPad for 4 days (Tuesday 9am – Friday 5pm).
We will ensure the iPad is with you at the latest early Tuesday morning. If a delivery can be accepted, then we will attempt to deliver the iPad to you on the Monday.

If we can deliver on the Monday, then the Monday is not charged. You rental only starts from the Tuesday morning and it will finish when we have arranged collection on the Friday evening.

Are the devices and equipment insured?

Please note, the iPads are not insured when they are with you. The vast majority of our clients do have insurance in place via their office / business policy (even if you do not realize it). However, we can arrange insurance if this is required, so please contact to us to discuss options

What happens if we damage a device?

The first thing to do is to let us know immediately. If we have another iPad of the same type in stock, and if you want it, and if you’re willing to pay for delivery, then we can send you a replacement for the remainder of your hire period.

The next thing to do is to send the damaged iPad back to us ASAP. We’ll take it or send it off to an authorised service centre for repair. When we get it back, we’ll charge you exactly what it cost us to get it repaired (including postage, if any).

If the iPad is not repairable, we will treat it as if it needs to be fully replaced.

What happens if we lose a Device or it is stolen whilst on hire?

Again, the first thing to do is to let us know immediately. If we have another iPad of the same type in stock, and if you want it, and if you’re willing to pay the delivery, then we can send you a replacement for the remainder of your hire period.

We’ll then buy an iPad to replace the one you’ve lost, and we’ll charge you for the replacement.

What do we consider as damage, as opposed to normal wear and tear?

Whilst we expect you to look after our iPads as if they are your own, we also want you to actually use it rather than just keep it wrapped in cotton wool the whole time! So we will treat minor marks as the results of ordinary wear and tear. However scratches on the glass, or any dents to the mounting will be considered damage.

Can I take the Devices and Equipment outside the UK with me?

Yes you can take the devices abroad and many of our devices are taken by clients to overseas events. However, please let us know just in case we need to provide you with any paperwork or confirmation in writing to ensure you have no issues with customs.